Not necessarily. It is easier to create a Le Musthave account as your details will be remembered and filled in immediately with your next order. This also gives you an overview of your order history. Besides, you can mark and save your favourite items and we can keep you up to date on all new IT items, great deals and todays trends!
Too bad that your desired item is currently out of stock. We do our best to restock sold out items. We recommend that you sign up for the ‘restock alert’ next to the item in question. When the item has been restocked, you will automatically receive an email from us!
☆ Orders from CHF 100,- or higher will be delivered for free within Switzerland ☆ For any order below an amount of CHF 100- the shipping costs are CHF 7.- for Economy shipments (2-4 working days) or CHF 9.- for Priority shipments (next day delivery).
For babes from other countries, different prices are charged.
☆ The delivery costs are free for any order exceeding an amount of CHF 200.- . ☆ For any order below an amount of CHF 200.- the shipping costs are CHF 25.- for Economy shipments (6 to 12 working days) or CHF 29.- for Priority shipments (3 to 5 working days)
Please note! Le musthave is not responsible for VAT, customs duties or other fees your country may charge.
The delivery time is 2 to 4 working days for Economy shipments and for Priority shipments order before 2pm for next day delivery.
Once your package has been sent, you will receive an email with a track and trace code. Here you can view the status of the shipment.
Isn’t the item quite what you expected? Too bad! You can return items within 14 days of receipt in the same condition as received. Any items worn or damaged will not be accepted back. All items are very thoroughly checked before shipment.
Please, email customer service and add a filled out return form to your package and send it to our return address. Once the items have been received, you will receive a full refund (excluding the shipping costs). Please note, that we are unable to refund the shipping costs for the return shipment.
NOTE Always include a filled out return form, without this we can't take your return order into consideration.
We only accept returns which are unworn and undamaged with the tags.
Please read our return policy before making a purchase.
All return shipping will be in customer's expense. We recommend that you send your return parcel with a tracking as Le Musthave will not be responsible for lost parcels.
Yes, exchanges are accepted. We recommend you to make a separate purchase for the new item. We will send you the correct size free of charge. Please contact us with the desired size and we give you all the details.
Items must be returned within 14 days of receipt. The items must be unworn and all tags are still attached to the item. The items contains no traces of use or make-up stains.
Pay attention! Unfortunately, if an item does not meet our return conditions, you cannot return it. Our return processing determines on the basis of various tests whether a returned item meets the conditions. If your return does not meet the conditions, we cannot process it and we will not proceed to a refund.
We like to make it as easy as possible for you to complete an order with us. At Le Musthave we offer different payment methods including Paypal, Apple Pay, and card providers like Visa, Mastercard and American Express.
Yaay! you just placed an order! You will receive the order confirmation within one hour at the email address you provided. Doesn't it appear in your inbox? Check your junk and spam folders! Please review the order confirmation and contact us if you see any errors.
We always want our items to fit our customers perfectly! Most items run true to size, however some items are marked smaller to fit in the description, in that case, please choose a size up. You can find our size guide and sizing information next to all items on our website.
Most loose-fitting clothes we sell in one size only. One-size clothing would fit someone who normally wears an extra small or small and medium.
You can contact us through our contact page! We will be happy to assist you.